Refund & Return Policy

Refund Policy

At Pelvitex, we are committed to ensuring a seamless shopping experience for our customers. Please review our refund policy below to understand your rights and options.

1. Refund for Packages Lost in Transit

If your package is marked as "lost in transit" in its tracking details, you are eligible to apply for a full refund.

  • What to Do: Contact our customer support team at [insert contact email or form] with your order details and tracking information.

  • Keep the Package: If the package eventually arrives after a refund is issued, you may keep it without needing to return it.

2. Refund for Late Delivery (30 Days)

If your package is not delivered within 30 days from the shipment date, you are eligible to apply for a full refund.

  • What to Do: Contact our customer support team at [insert contact email or form] with your order and shipping details.

  • Keep the Package: If the package arrives after a refund is issued, you may keep it without needing to return it.

3. Refund for Damaged Items

If any items in your order arrive damaged, you are eligible to apply for a refund or replacement.

  • What to Do:

    • Provide a photo of the damaged item(s) as evidence.

    • Contact our customer support team at [insert contact email or form] with your order details and photos.

How to Apply for a Refund

  1. Email our customer support team at [insert contact email] or submit a request through our contact form on the website.

  2. Include the following details:

    • Order number

    • Tracking number (if applicable)

    • Description of the issue (e.g., lost in transit, late delivery, or damaged items)

    • Relevant photos (for damaged items)

  3. Our team will review your request and respond within 3-5 business days.

 

 RETURN POLICY
 Something not quite right? We'll gladly accommodate returns and exchanges within 30 days
 on all products that have not been used and are in the same original packaging that you
 received it.
 To start a return or exchange please contact us at sblended@gmail.com
 Returns & Exchanges Disclaimers:
 1. Return shipping costs: Customers are responsible for return postage costs. We will
 issue a return label via email & the cost will be deducted from your refund.
 2. Tracking numbers: If an order is being returned to us, you must provide us with a
 tracking number to ensure proof of delivery. Refunds will not be issued until we've
 received the returned order.
3. Refunds: Refunds will be issued within 5-7 business days after receiving the
 returned order. Please note: Refunds may take up to 10 business days to process
 depending on your bank

General Notes

  • Refunds are processed back to the original payment method within 5-10 business days after approval.

  • If you experience any issues, please reach out to our team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Pelvitex!